Terms and Conditions
Last updated: January 2026
1. Introduction
These Terms and Conditions ("Terms") govern your use of the services provided by Dalton Digital Limited ("we", "our", "us"), a company registered in England and Wales (Company No. 15930308).
By engaging our services, you ("the Client") agree to be bound by these Terms. Please read them carefully before proceeding with any project.
2. Services
Dalton Digital provides web design, web development, social media management, digital marketing, hosting, maintenance, and related digital services. The specific scope of work for each project will be outlined in a separate project proposal or agreement.
We reserve the right to refuse or discontinue services at our discretion, particularly where the Client's requirements conflict with our values or capabilities.
3. Quotations and Pricing
All quotations provided are valid for 30 days from the date of issue unless otherwise stated. Prices are quoted in British Pounds (GBP) and are exclusive of VAT unless otherwise specified.
We reserve the right to adjust pricing if the scope of work changes significantly from the original brief. Any changes will be communicated and agreed upon before additional work commences.
Additional services or features requested after project commencement may incur additional charges, which will be quoted separately.
4. Payment Terms
4.1 Deposit: A non-refundable deposit of 50% of the total project cost is required before any work commences. This deposit secures your project in our schedule and covers initial design and development work.
4.2 Final Payment: The remaining 50% balance is due upon project completion, prior to the website going live or final deliverables being handed over.
4.3 Payment Methods: We accept bank transfer (BACS), and other methods as agreed. Payment details will be provided on invoices.
4.4 Late Payment: Invoices are due within 14 days of issue. Late payments may incur interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.5 Non-Refundable Deposit: The 50% deposit is strictly non-refundable once paid. This policy exists because significant time and resources are allocated to your project from the moment work begins, including research, planning, design concepts, and development work.
5. Project Timelines
5.1 Estimated Timelines: All project timelines provided are estimates only and are subject to change based on unforeseen circumstances, including but not limited to:
- Delays in receiving content, materials, or feedback from the Client
- Changes to project scope or requirements
- Technical difficulties or third-party service issues
- Illness or other personal circumstances affecting our team
- Force majeure events (natural disasters, pandemics, etc.)
- Complexity discovered during development that was not apparent at quotation stage
5.2 Client Responsibilities: Timely completion of projects depends on the Client providing all necessary content, images, feedback, and approvals within reasonable timeframes. Delays on the Client's part may result in extended project timelines.
5.3 Communication: We will keep you informed of any significant changes to the project timeline and work with you to minimise any impact on your business.
6. Client Responsibilities
The Client agrees to:
- Provide accurate and complete information as required for the project
- Supply all necessary content, images, logos, and materials in a timely manner
- Respond to requests for feedback and approvals within 7 working days
- Ensure they have the legal right to use all content provided to us
- Make payments in accordance with the agreed payment terms
- Designate a single point of contact for project communications
7. Revisions and Amendments
Our packages include a reasonable number of revisions as specified in your project proposal. During the first year following project completion, unlimited minor revisions are included as part of our aftercare service.
Major changes to the project scope, design direction, or functionality after approval may incur additional charges. We will always discuss and agree any additional costs before proceeding.
Revision requests should be consolidated and provided in writing (email) to ensure clarity and efficient implementation.
8. Intellectual Property
8.1 Client Content: The Client retains ownership of all content, images, logos, and materials provided to us for use in the project.
8.2 Final Deliverables: Upon receipt of full payment, ownership of the final website design and custom code created specifically for the Client's project transfers to the Client.
8.3 Third-Party Elements: Certain elements such as stock images, fonts, plugins, and templates may be subject to their own licensing terms. We will advise on any applicable licenses.
8.4 Portfolio Rights: We reserve the right to display completed work in our portfolio, on our website, and in marketing materials unless otherwise agreed in writing.
9. Hosting and Maintenance
Hosting and maintenance services are provided on an annual subscription basis. The first year's hosting is included with website packages as specified in your proposal.
Renewal invoices will be issued 30 days before the renewal date. Failure to pay renewal fees may result in suspension or termination of hosting services.
We are not liable for any data loss resulting from the Client's failure to maintain active hosting and backup services.
10. Cancellation and Termination
10.1 Client Cancellation: If the Client wishes to cancel a project after the deposit has been paid, the 50% deposit is non-refundable. Any additional work completed beyond the deposit value will be invoiced and payable.
10.2 Our Right to Terminate: We reserve the right to terminate a project if the Client breaches these Terms, fails to make payments when due, or if the working relationship becomes untenable. In such cases, all work completed will be invoiced.
10.3 Project Suspension: Projects may be suspended if payments are overdue or if the Client fails to provide necessary materials or feedback for an extended period (30+ days).
11. Limitation of Liability
To the fullest extent permitted by law, Dalton Digital Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Our total liability for any claim arising from our services shall not exceed the total amount paid by the Client for the specific project in question.
We do not guarantee specific results from websites or digital marketing services, as outcomes depend on many factors beyond our control.
12. Warranties and Disclaimers
We warrant that our services will be performed with reasonable skill and care in accordance with industry standards.
We do not warrant that websites will be error-free, uninterrupted, or compatible with all browsers and devices. We will, however, address any bugs or issues identified within 30 days of project completion at no additional cost.
Third-party services (hosting providers, domain registrars, payment processors, etc.) are subject to their own terms and warranties.
13. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project. This obligation survives the termination of any agreement between the parties.
14. Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations due to circumstances beyond their reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, or internet outages.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised Terms.
17. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
18. Agreement
By engaging Dalton Digital Limited for any services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.