Privacy Policy

1. Introduction

Dalton Digital Limited ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website daltondigital.co.uk or use our services.

Dalton Digital Limited is a company registered in England and Wales (Company No. 15930308). We are the data controller responsible for your personal data.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact details (email address, phone number)
• Business name and industry
• Information you provide via contact forms or consultations
• Communication records between you and us

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Deliver our web design, development, and digital services
• Send you project updates and relevant communications
• Improve our website and services
• Analyse website usage and performance
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

5. Legal Basis for Processing (GDPR)

Under the UK GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your data
• Contract: Where processing is necessary to fulfil a contract with you
• Legitimate Interests: Where processing is necessary for our legitimate business interests
• Legal Obligation: Where we need to comply with a legal requirement

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties who assist in delivering our services (e.g., hosting providers, email services)
• Analytics Partners: To help us understand website usage (e.g., Google Analytics)
• Legal Requirements: When required by law or to protect our rights

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Project-related data is typically retained for 6 years after project completion for legal and accounting purposes.

8. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes SSL encryption, secure hosting, and regular security updates.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Visit ico.org.uk for more information.